00446nam a2200145Ia 4500008004100000020001800041041000800059082001600067100005700083245006800140250001700208260005900225300000800284365000800292231011s2018    xx            000 0 und d  a9789353161149  aeng  a658 FIT/BOR  aFitzsimmons J. A., Fitzsimmons M. J., Bordoloi S. K.  aService Management Operations, Strategy, Information Technology  a8th Ed. 2018  aChennaibMcGraw Hill Education Pvt. Ltd. Chennaic2018  a524  b895