00280nam a2200109Ia 4500008004100000041000800041100002200049245004400071260002700115365000900142999001900151231011s9999    xx            000 0 und d  aeng  aMichael D.Jonnson  aCustomer Oorientation and Market Action  bPrentice Hall,U.S.A. -  b1350  c888903d888903