00305nam a2200121Ia 4500008004100000041000800041082001200049100001400061245005600075260003600131300000800167365000800175231011s9999    xx            000 0 und d  aeng  a658.812  aScott Dru  aCustomer Satisfaction : The on the Half of Your Job  bCrisp Pub.INC. Californiac1991  a112  b150