00322nam a2200133Ia 4500008004100000041000800041082001200049100001600061245003000077260004600107300000800153365000800161999001900169231011s9999    xx            000 0 und d  aeng  a658.809  aGovind Apte  aServices Marketing (Apte)  bOxford University Press New Delhi -c2007  a440  b231  c891461d891461