00285nam a2200121Ia 4500008004100000041000800041082001300049100001400062245004000076260003100116300000800147365000800155231011s9999    xx            000 0 und d  aeng  a658.3045  aHBS Press  aRDM : Dealing with Difficult People  bH.B.S Press ,U.S.A -c2005  a140  b316