00309nam a2200133Ia 4500008004100000041000800041082001000049100001600059245002900075250000900104260004600113300000800159365000800167231011s9999    xx            000 0 und d  aeng  a658.8  aRao Rama M.  aServices Marketing [Rao]  a2nd   bPHI Learning Private Ltd. New Delhic2013  a546  b319