00302pam a2200121 a 4500020000500000041000800005082001500013100001900028245006400047260003500111300001300146700002100159  c  aeng  a658.3bNIC  aDeery Stephen.  aCall Centers & Human Resource ManagementhTextual Documents  aNew DelhibMacmillan India Ltd  aXI+295p.  aKinnie Nicholas.