00397nam a2200145Ia 4500008004100000041000800041082001900049100004200068245004500110250001000155260005100165300000800216365000800224999001900232231011s9999    xx            000 0 und d  aeng  a658.812/METMET  aMetters Richard/ Metters Kathryn King  aSuccessful Service Operations Management  a2nd    bCengage Learning India Pvt.Ltd New Delhic2017  a406  b431  c915494d915494