00479nam a2200157Ia 4500 231031s2018 xx 000 0 und d 9789353161149 eng 658/FIT/BOR Fitzsimmons J. A., Fitzsimmons M. J., Bordoloi S. K. Service Management Operations, Strategy, Information Technology 8th Ed. Chennai McGraw Hill Education Pvt. Ltd. Chennai 2018 524 Management 917914 917914 0 0 0 0 ETM ETM 2022-03-21 895.00 0 658/FIT/BOR ETM-E1300 2023-10-31 00:00:00 2023-10-31 BK