TY  - BOOK
AU  - Fitzsimmons J. A., Fitzsimmons M. J., Bordoloi S. K.
TI  - Service Management Operations, Strategy, Information Technology
SN  - 9789353161149
U1  - 658/FIT/BOR 
PY  - 2018///
CY  - Chennai
PB  - McGraw Hill Education Pvt. Ltd. Chennai
KW  - Management
ER  -