00355nam a2200133Ia 4500008004100000041000800041082001500049100001900064245003700083250001300120260004600133300001100179650003100190231207s9999    xx            000 0 und d  aeng  a629.28/PAU  aPaul GreenBerg  aCustomer Relationship Management  a2004 Ed.  bTata Mc. GrawHill Pub. (P) Ltd. New Delhi  aPB/670  aComnputer Program Language