000 00287nam a2200109Ia 4500
008 240109s9999 xx 000 0 und d
041 _aeng
100 _aMichael D.Jonnson
245 _aCustomer Oorientation and Market Action
260 _bPrentice Hall,U.S.A.
650 _aManagement
999 _c1025315
_d1025315