000 00335nam a2200133Ia 4500
008 240109s9999 xx 000 0 und d
041 _aeng
082 _a658.812
100 _aFreeland John G.
245 _aThe Ultimate CRM Handbook
260 _bTata Mcgraw Hill pub Co Ltd .,New Delhi
300 _a353
650 _aManagement
999 _c1034817
_d1034817