000 00387nam a2200133Ia 4500
008 231228s2011 xx 000 0 und d
041 _aeng
082 _a658.89
_bKAN
100 _aKANDAMPULLY (Jay A.)
245 _aService Management: The New Paradigm in Hospitality
250 _a2nd Impr.
260 _aNew Delhi
_bPearson Education Delhi, Harlow, Singapore
_c2011
300 _a394
999 _c1063696
_d1063696