| 000 | 00402nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s2003 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.8`12 _bBAR |
||
| 100 | _aBARLOW (Janelle)/ MOLLER (Claus) | ||
| 245 | _aA Complaint is a Gift: Using Customer Feedback as a Strategic Tool | ||
| 260 |
_aNew Delhi _bTata McGraw-Hil Publication Company Limited . Delhi _c2003 |
||
| 300 | _av, 222 | ||
| 999 |
_c1064545 _d1064545 |
||