| 000 | 00363nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s1998 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.89 _bKAR |
||
| 100 | _aKARR (Ron) / LOHOWIAK (Don) | ||
| 245 | _aThe Complete Idiots Guide to Great Customer service | ||
| 260 |
_aNew Delhi _bPrentice Hall of India New Delhi _c1998 |
||
| 300 | _axxv, 326 | ||
| 999 |
_c1082367 _d1082367 |
||