000 00323nam a2200121Ia 4500
008 231228s1994 xx 000 0 und d
041 _aeng
082 _a363.068
_bGAS
100 _aGASTER (Lucy)
245 _aQuality in Public Services
260 _aLondon
_bBuckingham open University Press -
_c1994
300 _aix, 140
999 _c1082862
_d1082862