000			00358nam a2200121Ia 4500
008			231228s1995 xx 000 0 und d
041			_aeng
082			_a658.84 _bCOC
100			_aCOCHRANE (P)
245			_aThe Customer Only Rings on Managing Telephone Contact With Your Customer
260			_aLondon _bPitman Publication London _c1995
300			_aVII,184
999			_c1085254 _d1085254