| 000 | 00344nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s1996 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.89 _bZEI |
||
| 100 | _aZEITHAML (Valarie V.)/ BITNER (Marry Jo) | ||
| 245 | _aService Marketing.., | ||
| 260 |
_aNew York _bMcgrawhill International New York _c1996 |
||
| 300 | _aXIX,700 | ||
| 999 |
_c1085722 _d1085722 |
||