000 00338nam a2200121Ia 4500
008 231228s2000 xx 000 0 und d
041 _aeng
082 _a658.5`62
_bBAN
100 _aBANK (John)
245 _aThe Essence of Total Quality Management
260 _aNew Delhi
_bPrentice Hall of India New Delhi
_c2000
300 _aXVIII,203
999 _c1086101
_d1086101