000			00327nam a2200121Ia 4500
008			231228s2003 xx 000 0 und d
041			_aeng
082			_a658.89 _bDAY
100			_aDAYSIE (Adriam)
245			_aThe Essence of Service Marketing
260			_aNew Delhi _bPrentice Hall of India New Delhi _c2003
300			_a253
999			_c1087683 _d1087683