| 000 | 00340nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s2003 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.89 _bZEI |
||
| 100 | _aZEITHAML (Valarie V.)/ BITNER (Marry Jo) | ||
| 245 | _aService Marketing.., | ||
| 260 |
_aNew York _bMcgrawhill International New York _c2003 |
||
| 300 | _a668 | ||
| 999 |
_c1087710 _d1087710 |
||