000 00312nam a2200121Ia 4500
008 231228s2001 xx 000 0 und d
041 _aeng
082 _a658.89
_bWOO
100 _aWOODRUFFE (Helen)
245 _aServices Marketing
260 _aNew Delhi
_bMacMillan India Ltd New Delhi
_c2001
300 _a307
999 _c1087832
_d1087832