| 000 | 00351nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s2003 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.8`12 _bAND |
||
| 100 | _aANDERSON (Kristin) | ||
| 245 | _aCustomer Relationship Management | ||
| 260 |
_aNew Delhi _bTata McGraw-Hil Publication Company Limited . Delhi _c2003 |
||
| 300 | _a164 | ||
| 999 |
_c1088059 _d1088059 |
||