000 00372nam a2200121Ia 4500
008 231228s2007 xx 000 0 und d
041 _aeng
082 _a658.8`12
_bMUK
100 _aMUKERJEE (Kaushik)
245 _aCustomer Relationship Management: A Strategic Approach to Marketing
260 _aNew Delhi
_bPrentice Hall of India New Delhi
_c2007
300 _avii, 170
999 _c1090873
_d1090873