000 00400nam a2200133Ia 4500
008 231228s2006 xx 000 0 und d
041 _aeng
082 _a658.8`12
_bFJE
100 _aFJERMESTAD (Jerry)/ ROMANO JR. (Nicholas C.)
245 _aElectronic Customer Relationship Management
250 _aIndian Repr
260 _aNew Delhi
_bPrentice Hall of India New Delhi
_c2006
300 _av, 210
999 _c1090894
_d1090894