| 000 | 00421nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s2008 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.312404 _bCAR |
||
| 100 | _aCARLAW (Peggy)/ DEMING (Vasudha Kathleen) | ||
| 245 | _aThe Big Book of Customer Service Training Games | ||
| 250 | _a4th Repr | ||
| 260 |
_aNew Delhi _bTata McGraw-Hil Publication Company Limited . Delhi _c2008 |
||
| 300 | _aiii, 209 | ||
| 999 |
_c1092390 _d1092390 |
||