000 00344nam a2200121Ia 4500
008 231228s2008 xx 000 0 und d
041 _aeng
082 _a658.049
_bGOP
100 _aGOPAL (R) / MANJREAR Pradip)
245 _aBPO / KPO Management (an Industry Perspective)
260 _aNew Delhi
_bExcel Books New Delhi
_c2008
300 _a356
999 _c1092810
_d1092810