| 000 | 00467nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 231228s2010 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.8`12 _bGRE |
||
| 100 | _aGREENBERG (Paul) | ||
| 245 | _aCustomer Relationship Management at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Cusomers | ||
| 250 | _a4th | ||
| 260 |
_aNew Delhi _bTata McGraw-Hil Publication Company Limited . Delhi _c2010 |
||
| 300 | _avi, 662 | ||
| 999 |
_c1094160 _d1094160 |
||