| 000 | 00376nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 231229s2006 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.89 _bZEI |
||
| 100 | _aZEITHZMAL (Valarie A.)/ BITNER (Mary Jo) | ||
| 245 | _aService Marketing | ||
| 250 | _a3rd | ||
| 260 |
_aNew Delhi _bTata McGraw-Hil Publication Company Limited . Delhi _c2006 |
||
| 300 | _a668 | ||
| 999 |
_c1099410 _d1099410 |
||