000 00397nam a2200133Ia 4500
008 231229s2009 xx 000 0 und d
041 _aeng
082 _a658.8`12
_bMUK
100 _aMUKERJEE (Kaushik)
245 _aCustomer Relationship Management: A Strategic Approach to Marketing
250 _a2nd Pri.
260 _aNew Delhi
_bPrentice Hall of India New Delhi
_c2009
300 _avii, 170
999 _c1112607
_d1112607