000 00307pam a2200121 a 4500
020 _c
041 _h
082 _a658.81200000000001
_bALL
100 _aAllen,D.R.
245 _aCustomer Satisfaction Research Management
_hTextual Documents
260 _aNew Delhi
_bPearson Education
_c2005
930 _a9365
999 _c116190
_d116190