000 00368pam a2200145 a 4500
020 _c
041 _h
082 _a658.81200000000001
_bKUM
100 _aKumar,V.
245 _aCustomer Relationship Management A Databased Approach
_hTextual Documents
260 _aNew York
_bJohn Wiley And Sons
_c2011
300 _a319
700 _aReinartz,W.J.
930 _a9367
999 _c116192
_d116192