000 00363pam a2200145 a 4500
020 _c
041 _h
082 _a658.81200000000001
_bZIK
100 _aZikmund,W.G
245 _aCustomer Relationship Management Concepts And Application
_hTextual Documents
260 _aNew Delhi
_bWiley India
_c2010
300 _a179
700 _aMcleod,R
930 _a9368
999 _c116193
_d116193