| 000 | 00350pam a2200133 a 4500 | ||
|---|---|---|---|
| 020 | _c | ||
| 041 | _h | ||
| 082 |
_a658.81200000000001 _bALL |
||
| 100 | _aAllen, D, R | ||
| 245 |
_aCustomer Satisfaction Research Management _hTextual Documents |
||
| 260 |
_aNew Delhi _bPearson Education [Addison Wesley] _c2007 |
||
| 300 | _aXIII/248 | ||
| 930 | _a9374 | ||
| 999 |
_c116199 _d116199 |
||