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082 _a658.8
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100 _aZEITHAML,V.A./ BITNER,M.J/GREMLER,D.D./MENDE,M./SH
245 _aSERVICES MARKETING INTEGRATING CUSTOMERS FOCUS ACROSS THE FIRM
260 _bMCGRAW HILL BOOK COMPANY LTD AMERICA
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300 _aXXXII/615pg
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365 _cRs.
650 _aMarketing
700 _aZEITHAML,V.A./ BITNER,M.J/GREMLER,D.D./MENDE,M./SH
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