000 00333pam a2200133 a 4500
020 _a81-203-0903-0
_c
041 _h
082 _a658.51
_bBAN
100 _aBANK JOHN
245 _aTHE ESSENCE OF TOTAL QUALITY MANAGEMENT
_hTextual Documents
260 _aNEW DELHI
_bPRENTICE HALL OF INDIA
_c2003
300 _a203
930 _a13180
999 _c132607
_d132607