000 00338pam a2200133 a 4500
020 _a81-7758-134-1
_c
041 _h
082 _a658.812
_bKIN
100 _aKINCAID, J W
245 _aCUSTOMER RELATIONSHIP MANAGEMENT GETTING IT RIGHT
_hTextual Documents
260 _aLONDON
_bPEARSON EDUCTION
_c2006
300 _a480
930 _a17796
999 _c136968
_d136968