000 00362pam a2200145 a 4500
020 _a81-265-1281-3
_c
041 _h
082 _a658.802
_bGAR
100 _aGRONROOS CHRISTION.
245 _aSERVICE MANAGEMENT AND MARKETING
_hTextual Documents
260 _bJOHN AND WILEY AND SONS
_c2007
300 _a483
653 _aSERVICES MARKETING
930 _a20054
999 _c139111
_d139111