000 00400pam a2200157 a 4500
020 _a978-81-265-1287-4
_c
041 _aeng
082 _a658.8
_bGRO
100 _aGRONROOS, CHRISTIAN.
245 _aSERVICE MANAGEMENT AND MARKETING
_hTextual Documents
250 _a3RD.
260 _aDelhi
_bWiley Dreamtech India (P) Ltd.
300 _a483.
653 _aMarketing Management
930 _a25244
999 _c143931
_d143931