000 00306nam a2200109Ia 4500
008 230302s9999 xx 000 0 und d
082 _a658.8FIE
100 _aFIERMESTAD (Jerry)/ RONALD (Nicholas. C)
245 _aElectronic Customer Relationship Management
260 _aNew Delhi
_b PHI
365 _cRS
999 _c150236
_d150236