000 00288nam a2200109Ia 4500
008 230302s9999 xx 000 0 und d
082 _a658RAI
100 _aRAI (ALOK KUMAR)
245 _aCustomer Relationship Management: Concepts and Cases
260 _aN.DELHI
_b PHI
365 _cRS
999 _c152194
_d152194