000 00278nam a2200121Ia 4500
008 230303s9999 xx 000 0 und d
041 _aeng
082 _a658.4013 BAS
100 _aBASTERFIELD (Dale. H)
245 _aTotal Quality Management.
260 _bPHI
365 _cRS
999 _c181267
_d181267