000 00336nam a2200121Ia 4500
008 230303s9999 xx 000 0 und d
041 _aeng
082 _a658.4013 SUM
100 _aSUMMERS (Donnas. C.S.)
245 _aQuality Management Creating and Sustaining Organizational Effectiveness
260 _aNew Delhi
_bPHI
365 _cRS
999 _c181269
_d181269