000			00307pam a2200145 a 4500
020			_c
041			_h
100			_aJACK & GREEN _eAuthor
245			_aCALL CENTERS _cJACK & GREEN _hTextual Documents
260			_bTHOMAS
300			_a276
653			_aManagement
700			_eCo-Author
930			_a589
999			_c227990 _d227990