| 000 | 00359pam a2200145 a 4500 | ||
|---|---|---|---|
| 020 | _c | ||
| 041 | _h | ||
| 100 |
_aRICHARD METTER , _eAuthor |
||
| 245 |
_aSUCCESSFUL SERVICE OPERATION MANAGEMENT _cRICHARD METTER , _hTextual Documents |
||
| 260 | _bTHOMAS | ||
| 300 | _a176 | ||
| 653 | _aManagement | ||
| 700 |
_aKETHRYN KING _eCo-Author |
||
| 930 | _a4552 | ||
| 999 |
_c231949 _d231949 |
||