000 00391pam a2200169 a 4500
020 _a81-8147-991-2
_c
041 _h
082 _a658.562
100 _aJOHN OAKLAND
_eAuthor
245 _atotal quality management
_cJOHN OAKLAND
_hTextual Documents
250 _a3rd
260 _aNew Delhi
_bELSVIER
300 _a479
653 _aMANAGEMENT
700 _eCo-Author
930 _a5376
999 _c232773
_d232773