000 00333pam a2200133 a 4500
020 _c
041 _h
082 _a658
_bDAW
100 _aRoss Dawson.
245 _aDeveloping Knowledge Based client Relationship
_hTextual Documents
260 _a[s.l]:
_bButter worth Heinemam,
_c2005.
300 _a392:
_bpaper.
930 _a4077
999 _c237867
_d237867