000
00312pam a2200133 a 4500
020
_c
041
_h
082
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658.812
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PRI
100
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Bill Price .
245
_a
The Best Service is no service
_h
Textual Documents
260
_a
[s.l]:
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Jossey Bass,
_c
2008.
300
_a
312:
_b
paper.
930
_a
4526
999
_c
238316
_d
238316