000			00320pam a2200145 a 4500
020			_c
041			_h
100			_aG SHAINSEH _eAuthor
245			_aCUSTOMER RELATIONSHIP MGMT _cG SHAINSEH _hTextual Documents
260			_bMacmillan
300			_a169
653			_amarketing
700			_eCo-Author
930			_a1015
999			_c243629 _d243629